Shipping and Return Policy

SHIPPING & RETURNS

Last updated: 15 July 2026

Shipping

• Shipping charges: Shipping is free on prepaid orders across India. Cash on Delivery (COD) is charged with an additional ₹100 per order.
• Order processing: Orders are dispatched within 2–3 business days of order confirmation.
• Delivery time: Delivery typically takes 5–7 business days after dispatch. Metro locations may be faster; remote pin codes may take longer.
• Tracking: Once your order ships, we share tracking details by email, SMS, or WhatsApp.
• Serviceability: We deliver across India. In the rare event a pin code is not serviceable, our team will contact you to arrange an alternative or a refund.

Payment options

• Prepaid — cards, UPI, net banking, and wallets via our secure payment gateway.
• Cash on Delivery (COD) — available on eligible orders and pin codes.

Returns & replacements

None of the products can be returned or exchanged for any reason and products once sold are not liable for returns or exchange. Any complaints have to be raised within 7 days of receipt of the product.

The exception to the above rule is that when goods are either damaged in transit in an unusable condition, defective, the wrong/incorrect product is sent, or lost in transit, we will replace them with a new product as early as possible.

To report such an issue, you must contact us at contact@enagenbio.com within 7 days of delivery with your order number and clear photos or an unboxing video showing the issue.

Opened or used products cannot be returned for hygiene and safety reasons, unless they are damaged, defective, or incorrect as described above. Eligible items must be returned in their original packaging with all seals, labels, and accessories intact.

Return process

• Contact contact@enagenbio.com with your order details and evidence of the issue.
• Once approved, we will arrange a reverse pickup at no cost to you for eligible damaged, defective, or incorrect items.
• After we receive and inspect the returned item, we will process a replacement or a refund.

Refunds

• Refunds are processed within 7–10 business days after we complete quality inspection of the returned item.
• The time for the refund to reflect in your account may vary depending on your bank or payment provider.

Cancellations

Modification / Cancellations to Order: An order placed cannot be modified.

Before dispatch: You may cancel an order any time before it is dispatched by contacting contact@enagenbio.com. The prepaid amount for cancelled orders is refunded per the refund timeline above.

After dispatch: Once an order is dispatched, post-dispatch cancellation is only possible if the shipment is returned to us, and the courier charges plus payment gateway charges will be deducted.

The refund amount will be credited to the original payment method, or to your bank account/UPI for Cash on Delivery orders, for which you will need to provide your bank or UPI details.

For COD orders, repeated refusal at delivery or repeated failed deliveries may affect eligibility for Cash on Delivery on future orders.

All disputes are subject to Maharashtra jurisdiction.

All our products are made using safe ingredients. However customers are requested to do a patch test before they use the product and if any irritation or red patches appear, they are advised to discontinue use of the products.

These products being natural products, are likely to react to environmental factors like heat, cold etc and may either solidify or become liquid. Though we take utmost care, these are factors beyond our control.

As soon as the shipment is received, customers are requested to check the contents and report to us any discrepancies with the photo images. All our packing is done under strict supervision under the eyes of the camera. In case of any issues, we will check and if we find that we have sufficient evidence to prove that we have sent all the relevant products, we will not be liable for any loss of the products.

Any damage to the shipment should be brought to our notice immediately with photo images for us to take it up with the courier company. If the shipment is totally damaged, customers are advised to reject/return the shipment.

EnagenBio will be regularly sending email updates regarding the orders received/shipped / shipping updates etc. So we request our customers to keep the filters of your email settings appropriately so that you receive such emails from us. EnagenBio will not be responsible for such emails not being received in case of the wrong set up of email settings at the customers’ end.

The essence of online business is what you see, is what you get. Normally we send only the same visible products. However, sometimes due to variances in light or location or due to climatic conditions, the colours might vary. However, the quality of the product will remain the same. EnagenBio is not responsible for any such variance in colour due to reasons beyond its control.

EnagenBio will be revising the product packaging/ containers etc from time to time to keep pace with the changing times. While we will definitely keep updating the same on a regular basis, sometimes there could be a lag because of which you can get an updated/ higher version product even before it is updated on the site.

All product or order related queries are to be raised only with contact@enagenbio.com Instagram and FB are only marketing mediums and are handled by a different team. While we try and address this to the extent possible in those social media, referred to above, customers are advised to raise the issues only with contact@enagenbio.com. We prefer to avoid discussing specific issues on Instagram / Facebook as every query requires time to check and resolve.

All queries are generally replied to within 5 business days and if there is a delay, the customers will be informed, especially when external dependencies like checking with payment gateway / courier partner / or any other agencies is to be done.

Privacy: we never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state-of-the-art SSL (secure socket layers) technology.

Animal testing: some of our products alone are vegan (see ingredient lists to verify) and none are tested on animals.

Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.

Contact: For any shipping, return, or refund query, contact us at contact@enagenbio.com.